Frequently Asked Questions
What is your return policy?
All sales are final upon purchase. However, replacements are allowed for products that are defective upon point of delivery (ex. board split, wood plug missing/fell out, product damage upon delivery, etc.).
Is the product treated?
Yes. All our products are treated on the exterior with Penofin, a Brazilian rosewood oil to provide UV protection and a golden finish. This finish may be reapplied every 6-12 months to help extend life and color of the product as it gets exposed to sun light.
Do you do custom sizes/builds?
This is on a per-case basis and not universally guaranteed. We have a line of products which we feel cover all the basis of your outdoor garden decor needs. But, if you don't see the size you desire, or have a specific concept in mind we can take it into consideration.
Are your products machine manufactured and assembled.
Nope! All of our products are 100% handcrafted. Each piece of cedar you see was hand selected by one of our woodworking artisans to create a unique, one-of-a-kind piece of art. From part fabrication to assembly, we take pride in building everything with our hands.